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FAQ - MobilityPASS Services |
About Services
About Support
About Billing
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About Services
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How to start using a MobilityPass Services ?
In order to start using a MobilityPass Service you need to register an account. You can register by clicking the "Register Now" link.
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How to create my account ?
You can get an account by clicking the "Register Now" link. Fill the form to get your username and password.
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Does my computer can run MobilityPASS Services ?
There is no special need or requirement to use your MobilityPASS Services. All our services can be run through a simple web browser and optional software are available for any general platform (Windows, Mac OS X, PDA ...).
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What do I need to register my account ?
You just need the form requested information such as an email address, a phone number, a physical address and at least one payment facilities (Credit Card, phone bill, PayPal account, bank transfer, payment or debit card and many more secure payment solution are accepted).
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Can I try it (or Do your provide a trial offer) ?
Yes, you can start using it during 7 days. if you are not satisfied, your account credit will be refunded.
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About Support
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Do you provide phone Assistance ?
Yes, for high neccessity service such as email and Internet connection we provide a 24/7/365 phone support.
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Do you provide Support ?
Yes, we provide support for all our services. You can request support at anytime (24/7/365) in 3 languages (English, spanish, french) from your members area. We provide as well detailed support information with all our services. Our response average time is 2 hours.
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What can I do if I have some trouble ?
If you have trouble using one of our services, just log-in to your members area and contact the support center. Our response average time is 2 hours (24/7/365).
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About Billing
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Do I have to pay set-up fees ?
NO, there is no set-up fee for account creation you pay only for the service(s) you are using.
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Do I have to pay a membership or monthly fees ?
No there is no membership or monthly fee, you pay only for the used service(s).
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How long my account is valid ?
Your username and password are valid for lifetime. Just be sure to have credit on your account if you want to use your service(s).
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